The impact of consumerization of technology
Do you bring your own device to work, such as a tablet or smart phone? If so, does your employer allow you to use it for work or personal activities?
It used to be that technology was confined to either the work or home environment. Now, devices are portable, affordable, and flexible enough that they go everywhere with us, including the office. Moreover, users are actually using their personal devices to perform work activities. The “consumerization of IT” is defined as the use of technologies that can easily be provisioned by non-technologists. This trend represents a fundamental shift between employers and employees.
But, what’s the impact? Gartner found 40% used personally owned smartphones, tablets, laptops or desktops as a primary or supplemental business device and 45% of workers not required to use a personal device for work were doing so without their employer’s knowledge. Most users do not require traditional IT resources to connect, collaborate, share, or consume content. Employees demand to use their personally preferred mobile devices, personal computers, applications, social media, and cloud services wherever they go or in whatever they do. Technology has made employee empowerment easier, but not all organizations are embracing it. In fact, some organizations attempt to control it with strict policies or specific hardware and software requirements or company issued devices.
Is there a happy medium? Employers are concerned about everything affecting their brand – this incudes security, software viruses, viral content, breaches, etc. Employees believe they can and should be able to use their own devices to be more productive and stay in touch with the outside world. Both sides should work together to find common ground. CIOs must forge new, collaborative relationships with users, give them freedom to make IT decisions, and teach them how to assume responsibility for those decisions.
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